Warranty Policy for Premium Bathroom Fixtures in Canada | Facility Supply Pro

At Facility Supply Pro, we offer comprehensive warranties on our premium bathroom fixtures from Acritec, Frost Products Ltd., and Teodor Vanities, ensuring long-lasting quality for your luxury bathtubs, vanities, and commercial washroom accessories. Our warranty policy covers manufacturer defects, providing peace of mind for residential and commercial installations across Canada. Explore our brand-specific warranty details below, including coverage durations, exclusions, and claim processes, to shop confidently for high-quality bathroom products.

General Warranty Information

All warranties are limited to the original purchaser and require proof of purchase from Facility Supply Pro or an authorized distributor. Warranties cover manufacturer defects in materials and workmanship, starting from the date of purchase or shipment. Proper installation and maintenance per manufacturer guidelines are required to avoid voiding coverage. We recommend reviewing product-specific instructions upon receipt.

Brand-Specific Warranty Details

Acritec Bathroom Fixtures Warranty

Acritec provides product-specific limited warranties for residential and commercial use, focusing on defects in materials and workmanship.

• Acrylic Bathtubs (Alcove and Drop-In):

  • Duration: 10 years (residential only).

  • Coverage: Manufacturer defects.

  • Exclusions: Damage from shipping, misuse, improper installation, or alterations.

  • Specific Terms: Must be leveled and properly supported during installation.

• Freestanding and Clawfoot Acrylic Bathtubs:

  • Duration: 5 years (residential only).

  • Coverage: Manufacturer defects.

  • Exclusions: Dragging during installation (clawfoot); general misuse.

  • Specific Terms: Lift into position; no commercial warranty specified.

• Walk-In Acrylic Bathtubs and Composite Bathtubs:

  • Duration: 2 years (residential); 1 year (commercial for walk-in).

  • Coverage: Manufacturer defects.

  • Exclusions: General exclusions apply.

• Acrylic/Composite Sinks, Vanity Basins, Laundry Sinks, Bar Sinks, Stainless Steel Sinks, and Pure Vanity Basins:

  • Duration: 3 years (residential); 1 year (commercial).

  • Coverage: Manufacturer defects.

  • Exclusions: Scratches repairable per instructions (acrylic); general exclusions.

• Porcelain Basins and Toilets:

  • Duration: 1 year (residential and commercial).

  • Coverage: Manufacturer defects.

  • Exclusions: General exclusions; undermount basins require provided clips.

• Faucets (Kitchen and Bathroom):

  • Duration: 1 year (residential and commercial).

  • Coverage: Manufacturer defects.

• Claim Process: Contact us at info@facilitysupplypro.com or 1-888-807-2323 with proof of purchase and details/photos of the defect. Acritec may repair, replace, or refund at their discretion, limited to the original purchase price. No coverage for installation/removal costs or consequential damages.

Frost Products Ltd. Washroom Accessories Warranty

Frost Products Ltd. offers reliable warranties for their OBC-compliant and barrier-free products, emphasizing durability in commercial settings.

• General Warranty (All Products):

  • Duration: 12 months from shipment date.

  • Coverage: Defects in materials or workmanship; repair or replacement including authorized freight.

  • Exclusions: Installation/removal costs; discoloration from harsh environments/chemicals; improper maintenance.

• Mirrors (Including Vandal-Resistant, Frameless, and Barrier-Free Tilt):

  • Duration: 10 years against silver spoilage (mirror glass); standard 12 months for the complete product.

  • Coverage: Silver spoilage conforming to GS12GD5A type 1B; overall defects.

  • Exclusions: Slight distortion in tempered glass; damage from improper cleaning (e.g., ammonia, solvents).

  • Specific Terms: Clean with mild solutions on a damp cloth; razor-blade solid soils.

• Hand Dryers:

  • Duration: 5 years from purchase date.

  • Coverage: Motor assembly and working parts.

  • Exclusions: Failure due to excessive dirt/dust or foreign debris.

  • Specific Terms: Regular cleaning required to maintain performance.

• Installation and Maintenance: Must be installed by qualified tradespersons per local codes. Use mild cleaners; avoid harsh chemicals. Improper installation voids warranty.

• Claim Process: Contact us at info@facilitysupplypro.com or 1-888-807-2323 with proof of purchase and defect details. Frost will repair or replace without charge if defective.

Teodor Vanities Bathroom Vanities Warranty

Teodor Vanities provides a robust warranty for their high-quality, Canadian-manufactured bathroom vanities, supporting luxury renovations.

• General Warranty:

  • Duration: 5 years from purchase date.

  • Coverage: Manufacturer defects in materials and workmanship; repair or replacement at our discretion.

  • Exclusions: Damage from misuse, improper installation, or alterations; minimal damages that can be repaired to showroom quality may be addressed via repair.

  • Specific Terms: We reserve the right to repair or replace; many issues are minimal and easily fixed.

• Claim Process: Contact us at info@facilitysupplypro.com or 1-888-807-2323 within the warranty period with proof of purchase, order details, and photos of the defect. Digital pictures may be required. We’ll assess and provide repair, replacement, or other resolution options.

Contact Us for Warranty Claims and Inquiries

For warranty questions, claims, or support on your premium bathroom fixtures, reach out to our customer service team:

• Email: info@facilitysupplypro.com

• Hours: Monday-Friday, 9:00 AM - 5:00 PM EDT

We're dedicated to upholding the highest standards for Acritec, Frost Products Ltd., and Teodor Vanities products. Shop our collection today for warranted luxury bathroom solutions in Canada!